FAQ

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Start by browsing to https://app.teltecinc.com/ and enter your Login Name and Password. If you are unsure what these are, see the next section for credential reset instructions.

You can self reset your Portal password and recover your username from the Portal login screen. Simply click the applicable recovery option from the landing screen.

To reset your Voicemail PIN, first login to the Portal. Once you are logged in, click your profile name from the top-right corner and select Profile. At the bottom of the resulting splash screen, input your desired pin in the New PIN field and click Save.

Many features are available from within the Voicemail inbox. You can forward messages, fast forward through playing messages, or even send voice messages to other users inboxes.

Voicemail transcription is a supported and free feature with standard Unified Communication accounts.

To enable this, first login to the Portal. Once logged in, click the Messages button at the top and select the Settings tab. In the Unified Messaging section, select the desired voicemail behavior in the Email Notification drop-down, and select VoiceBase from the Voicemail Transcription drop-down.

To send faxes via Email, compose a new email and put the phone number of the destination in the To field, followed by @fax.myvoiceportal.com. (e.g. 1234567890@fax.myvoiceportal.com) The subject line and body of the email will act as a cover page, and any attachments will become the contents of the fax.

To use the Web Phone Client, first login to the Portal using Google Chrome. In the upper-right corner, click Web Phone Client. Upon first login, Google Chrome will request permissions to access the system’s microphone. You must accept this prompt or the Web Phone will not register. Once the Web Phone has launched, you can place and receive calls using your computers speakers and microphone (generally this would be achieved with a headset).

This is possible through the use of our mobile app, Dialtone. To get the app, search Level365 in your native app store. Once the application is installed, login to it the same way you would login to the Portal.

Call flow automation is possible by utilizing Answering Rules and Time Frames. Please visit the help articles for Creating a Time Frame and Answering Rules. If you need assistance setting this up, please contact Support.

Support is always available in case of emergency. In the event of a business disrupting incident, please contact Support.