FAQ2024-07-03T16:23:22+00:00

TelTec Business

FAQ

At TelTec Business we pride ourselves on offering a comprehensive range of communication services to clients in and around central Indiana.
How do I make changes due to emergency closure?2023-06-20T09:45:33+00:00

Support is always available in case of emergency. In the event of a business disrupting incident, please contact Support.

If I have E-fax, how do I use it?2023-08-23T06:33:27+00:00

To send faxes via Email, compose a new email and put the phone number of the destination in the “To” field, followed by @fax.myvoiceportal.com
(e.g. 1234567890@fax.myvoiceportal.com). The subject line and body of the email will act as a cover page, and any attachments will become the contents of the fax.

Can I have voicemails transcribed to my email?2023-08-23T06:34:42+00:00

Voicemail transcription is a supported and free feature with standard Unified Communication accounts.

To enable this feature, first login to the Portal. Once logged in, click the Messages button at the top and select the Settings tab. In the Unified Messaging section, select the desired voicemail behavior in the Email Notification dropdown, and select VoiceBase from the Voicemail Transcription dropdown.

What functions are available in my Voicemail inbox?2023-06-20T08:58:35+00:00

Many features are available from within the Voicemail inbox. You can forward messages, fast forward through messages, or even send voice messages to other users’ inboxes.

Can I set up automated Answering Rules and call flows?2023-08-23T06:35:45+00:00

Call flow automation is possible by utilizing Answering Rules and Time Frames.

Can I use my mobile device to accept and place calls?2023-08-23T06:36:26+00:00

Customers using a TelTec hosted or hybrid solution can use their mobile devices to accept and place calls. To activate this service, search for the TelTec Business Mobile App in your native app store. Once the application is installed, login to it the same way you would login to the Portal.

How do I use the Web Phone?2023-08-23T06:37:18+00:00

To use the Web Phone Client, first login to the Portal using Google Chrome. In the upper-right corner, click on Apps and then chose the Web Phone Client. Upon first login, Google Chrome will request permissions to access the system’s microphone. You must accept this prompt or the Web Phone will not register. Once the Web Phone has launched, you can place and receive calls using your computer’s speakers and microphone (generally this would be achieved with a headset).

How do I reset my Voicemail PIN?2023-06-20T08:54:57+00:00

To reset your Voicemail PIN, first login to the Portal. Once you are logged in, click your profile name from the top-right corner and select Profile. At the bottom of the resulting splash screen, input your desired pin in the New PIN field and click Save

How do I reset my Portal password?2023-06-20T08:38:56+00:00

You can reset your Portal password and recover your username from the Portal login screen by clicking the applicable recovery option.

How do I login to the Web Phone and domain management Portal?2023-08-23T06:38:20+00:00

Start by browsing to https://app.teltecinc.com/ and enter your Login Name and Password. If you are unsure what these are, see the previous section for credential reset instructions.

Why is my initial bill from TelTec more expensive than the price in my quote?2023-08-23T06:39:20+00:00

Your first monthly service invoice will be emailed to you on the first of the month after your installation. This first invoice will include the prorated amount of your newly installed service, from the date of install to the end of the month, and the amount of your regular monthly service.

The first payments will be due on the 16th of the month, the same day regular monthly payments are due. Your second bill typically will be the first invoice you receive that will reflect your typical monthly balance.

How and when will I receive my monthly TelTec Bill?2023-06-20T08:31:54+00:00

TelTec sends invoices via email on the first of each month. The invoice is sent by billing@teltecinc.com.

The invoice includes charges for the upcoming month along with any additional charges from the previous month.

Payments are due on the 16th of each month. Accounts not paid by the 16th will receive an auto-generated overdue notification email.

How do I pay my TelTec bill online?2023-06-20T08:31:10+00:00

NEW CUSTOMERS: If you are a new customer, you will need to establish an online payment account. You should have received an email from billing@TelTecInc.com. Just follow the steps to establish your online portal.

If the login link in your welcome email is expired, please request a new one be sent to you.

The billing portal allows you to access your account to view and pay invoices online. You may also set up auto payment via the portal.

CURRENT CUSTOMERS: Please start by logging into teltecinc.billcenter.net.

Do Electricians do Data Cabling?2023-08-23T06:41:59+00:00

While some electricians may have experience with data cabling, it is not recommended to rely solely on them for your business voice and data wiring needs. Data cabling requires specialized knowledge and training, and TelTec understands the intricate relationship between data and voice services. Ensuring the systems would together takes more than stringing cable to provide connections. TelTec has that knowledge and experience.

When you choose our team of professionals, we will work with you to find the best voice and data network systems for your business. Our IT support team will then help install and help you maintain a reliable voice and data network for your business. 

Partner with us for reliable voice and data wiring solutions!

What is a Voice and Data System?2023-08-22T11:45:23+00:00

A voice and data system is a network of communications devices that work together to connect the transmission of voice and data signals. The system comprises components such as phones, computers, servers, routers, switches, and other hardware and software that are necessary for effective communication.

What is Voice and Data Cabling?2023-10-03T06:09:20+00:00

Voice and data cabling is the infrastructure that connects your business communications devices (such as phones and computers) to your network. Voice and network wiring systems comprise a range of components, such as network cables, connectors and patch panels that are designed to help businesses transmit voice and data signals quickly and reliably.

What Comes With Support Services?2023-03-24T10:31:40+00:00

When you choose TelTec for your network support needs, you can expect prompt and reliable service from our team of IT experts. We provide customized support solutions and the latest technology to ensure that your IT systems and networks run as smoothly as possible. We are always available to provide technical support and assistance whenever you need us, and we work with you to ensure that your business network runs efficiently.

What is the Difference Between IT Services and IT Support Services?2023-03-24T10:31:09+00:00

IT service refers to the overall management of IT systems and processes, including planning, implementation, and maintenance. IT support services, on the other hand, focus on providing technical support and assistance to resolve IT issues and keep IT systems and networks up and running.

What Do IT Support Services Do?2023-03-24T10:30:44+00:00

Network IT support services provide businesses with the technical assistance they need to keep their IT systems and networks up and running. These services include troubleshooting and resolving IT issues, installing and configuring hardware and software, and much more. With IT support and customer service channels, TelTec helps businesses minimize downtime, reduce the risk of data loss, and increase productivity.

How to Find Reputable Network Equipment Suppliers2023-08-22T09:19:27+00:00

If you are looking to purchase network equipment, you must find a reputable supplier who can provide high-quality products and excellent customer service. TelTec offers all of these qualities and more. Our experienced and friendly team ensures customer satisfaction and we are confident we can provide the network equipment solutions your business needs to succeed.

Are Network Equipment Technologies Essential for Business?2023-08-22T09:42:49+00:00

Network equipment technologies are essential for businesses of all sizes. Whether you’re a small startup or a large corporation, having reliable network equipment is critical to staying connected and maintaining productivity. Network equipment such as routers, switches, hubs, and other devices can help your business manage the flow of data and communicate with your clients and customers. By investing in quality network equipment, you also can improve network performance and sales, as well as increase productivity.

What is Telephone System Equipment?2023-10-03T06:48:55+00:00

Telephone system equipment comprises hardware and software that are used to connect telephone lines, extensions, and other communication devices within a company. Telephone system equipment includes the telephone itself, as well as the cabling, switches, and other equipment necessary for making and receiving calls.

Modern telephone systems are often based on VoIP systems, which means they use the internet to transmit calls. Today’s telephone system equipment allows you to utilize video conferencing, instant messaging, and call routing.

Can I Use VoIP to Work From Home?2023-03-24T09:41:26+00:00

Yes, you can use VoIP to work from home. VoIP technology allows you to make and receive phone calls from anywhere with an internet connection, so it’s an ideal solution for remote work. Whether your team works from home, in a coffee shop, or in a coworking space, they can use VoIP to stay connected with staff and clients.

What Are Remote Business Voice Services?2023-03-24T09:41:04+00:00

Remote business voice services are designed specifically for remote work. These services allow you to make and receive phone calls from anywhere, using a variety of devices such as your computer, smartphone, or desk phone. With remote business voice services, you can stay connected with your team and clients no matter where you are.

Is Remote Business VoIP Service Good for Small Businesses?2023-10-03T06:47:22+00:00

Yes, remote business VoIP services can be an excellent choice for small businesses. VoIP (Voice over Internet Protocol) is a technology that allows you to make phone calls over the internet, rather than through traditional phone lines. It is a cost effective and efficient solution for small businesses that need reliable phone service but don’t want to invest in an on-premise phone system.

How Do Small Businesses Use VoIP?2023-10-03T06:10:32+00:00

Small businesses can use VoIP in many ways to increase efficiency. Most small businesses use voice services and solutions to communicate and target new clients and customers. Remote and hybrid teams in particular benefit from VoIP features such as the TelTec Mobile App and auto attendants to enhance customer service. Small businesses can also use VoIP to reduce costs associated with communication and hire additional staff to meet communication needs. They can do this by integrating VoIP services with other business applications such as CRM systems, email, and more.

Don’t settle with providers who offer limited options or try to force you into “packaged solutions” to give you a “discount.” As a leading VoIP provider for business in Indiana, you can rely on TelTec for scalable, flexible and competitively priced solutions that cater to the specific needs of businesses.

Is VoIP Good for Small Businesses?2023-08-23T08:01:17+00:00

VoIP systems for small business provide an excellent communication solution. Small businesses benefit from the features that VoIP offers, such as call forwarding, voicemail to email, and conference calling. Our services are also cost effective and scalable so you have more flexibility as your business grows. In addition to this, you receive user-friendly solutions that can be integrated easily with other business applications.

What is VoIP Service for Business?2023-10-03T06:46:00+00:00

Business VoIP services are a communication system that uses the internet to transmit voice and data. VoIP enables businesses to communicate effectively with clients, customers, and employees. Features provided by VoIP service providers for business include call forwarding, voicemail to email, auto attendants, conference calling, and more. These features help to enhance communication and improve business efficiency. 

What Are the Benefits of Business Internet?2023-09-04T08:35:35+00:00

The benefits of business internet include enhanced productivity, improved customer service, and the ability to manage your business more efficiently as your business grows. TelTec offers options, so depending on the needs of your business and your budget, it’s easy for you to manage your internet requirements as your business grows. Internet providers for small businesses can be costly, but with TelTec, we’ll ensure you receive the best business internet deals.

What is Business Internet Access?2023-03-24T08:30:36+00:00

Business internet access refers to the internet connectivity options available to businesses. It includes various types of internet connections, such as DSL, cable, fiber, and satellite internet. Each of these connections has its own advantages and disadvantages, and the choice of internet access will depend on the specific needs of the business.

What Should You Look for in Business Internet Service Providers?2023-09-04T08:35:50+00:00

Choosing the right internet service provider is critical to the success of any business. When selecting small business internet providers, ensure they are reliable and offer fast internet speeds with minimal downtime. It is important that you also check that they provide secure internet for business and helpful customer support. 

TelTec offers all of these benefits to your business and much more!

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