We take your privacy seriously, and we want you to know how we collect, use, share and protect your information.
- What information we collect
- How we use that information
- How we may share that information
- How we protect your information
This Policy applies to Tel Tec, Tel Tec Inc. We may post additional information if more details are needed to explain our privacy practices.
INFORMATION WE COLLECT
What Information We Collect or Process
TelTec Inc processes and in certain situations collects personal information as needed to deliver its Products and Services and manage its business. When collecting personal information, TelTec Inc does so in a reasonable and lawful manner.
The types of information and the purposes for which TelTec Inc collects or processes personal information may include:
Indirect End User Phone Contact Information (Personal Identifiable Information)
TelTec Inc acts as a data processor with regard to indirect end user personal identifiable information and our Clients act as the data controller of such data. In the course of TelTec Inc processing and protection of such data, all use will be in conformity with the data controller’s instructions.
Specifically, only when enabled via system permission on SNAPmobile Android and SNAPmobile iOS, TelTec Inc shows personal contacts within the respective application. When the user sends an SMS message to one of his/her phone contacts, or when the user initiates a call to one of his/her phone contacts, the phone number is sent securely through TelTec Inc’ API. TelTec Inc does not store this number with any other PII, and it cannot be directly or indirectly attributed to any person or persons; TelTec Inc stores only the phone number and pertinent metadata so as to be compliant with all applicable state and federal laws, and TelTec Inc does not share this data with any advertisers or third parties under any circumstances. A user can revoke phone contact access on his/her mobile device at any time, and his/her app experience is not hindered or interrupted.
SNAPmobile Android and iOS also uses Gravatar, only when enabled via Settings and UIConfigs, which is a service that provides avatar images linked to the MD5 hash of the user’s email address. This means that, only when Gravatar use is enabled, we hash each contact’s email address and send it to Gravatar to try and retrieve an avatar image. MD5 hashes cannot be directly or indirectly attributed to any person or persons, and we only send the MD5 hash to Gravatar, never the email address in plain text. As with phone contacts, a user can revoke Gravatar access at any time in Settings or via UIConfig, and his/her app experience is not hindered or interrupted.
Business Contact Information:
TelTec Inc may collect and use personal information about individual contacts of Clients and others who access TelTec Inc public websites, knowledge bases, forums, ticket systems, or provide personal information through other means. Such information may include but is not limited to account information, first/last name, company name, title, and responsibilities, work email address, work mailing address, telephone numbers, login information, device identifiers, as well as additional information provided by such individuals in the course of receiving Products and Services from TelTec Inc and/or requesting information about TelTec Inc. We will use such information for the purposes of providing Products and Services, support, conducting data analytics and product assessments and related activities, and providing information regarding TelTec Inc Products and Services.
Customer Proprietary Network Information (CPNI):
Customer Proprietary Network Information (CPNI) may include information regarding quantity, destination, technical configuration, location, amount of use and related billing information of telecommunications, interconnected and/or non-interconnected Voice over Internet Protocol (VoIP) services. This may include but is not limited to the phone numbers that you call or send messages to (or the phone numbers that you receive these calls and messages from) through our Products and Services. The date, time and duration of the calls may also be collected. This data is used for billing and service level assurance.
TelTec Inc provides Products and Services that are primarily for the benefit of Clients and Subscribers in that TelTec Inc transmits, routes, switches or caches information. These Products and Services merely act as a conduit for data transmitted by third parties and Subscribers. TelTec Inc does not determine the purposes and means of processing this personal information. Except for Subscriber data provided by the Client (the Subscribers service provider) for which TelTec Inc is merely providing a conduit for transmission, the subscribed services are of such a nature that, in most instances, TelTec Inc requires and collects only essential CPNI and billing information; and opting out or declining to provide the requested data may hinder the provision or delivery of subscribed services. However, for CPNI data that is collected by TelTec Inc that is not subject to the control of others, TelTec Inc shall obtain consent from the user for the processing of this data.
TelTec Inc collects end-user CPNI in the course of providing Product support. This data may pertain to Clients of TelTec Inc or Subscribers (eg: end users of TelTec Inc’ direct Clients). This data may include IP address, telephone number, email address, call detail records, call recordings and other information sufficient to identify an individual end user.
Indirect End User’s CPNI:
TelTec Inc acts as a data processor with regard to indirect end user personal information and our Clients act as the data controller of such data. In the course of TelTec Inc’ processing and protection of such data, all use will be in conformity with the data controller’s instructions.
Direct End User’s CPNI:
TelTec Inc typically collects and processes direct end user (eg: Clients, vendors, and partners) personal information for the purposes of providing Products and Services, support, conducting data analytics and managing product performance.
Messaging, Voicemail, Video and Media Files:
TelTec Inc provides Products and Services that facilitate the recording and storage of audio and video by way of features such as but not limited to voicemail, call and conference recording. Users may elect to store or record personal information within these resources at their discretion.
Anonymized, Non-Identifying Voice and Traffic Data
TelTec Inc may use anonymized, non-identifying data collected from use of our SNAPsolution, SNAPvantage and other TelTec Inc Products and Services. This anonymized, non-identifying data may be used to enhance such items, but is not limited to, voice activation, improve traffic analysis algorithms and techniques, and recognition algorithms. This processing is executed under applicable terms and supports TelTec Inc’ legitimate interests in tuning, maintaining and enhancing these Products and Services.
HOW WE SHARE THE INFORMATION WE COLLECT
Tel Tec does not sell, rent or trade your personal information to third parties.
Sometimes we may be required to share personal information in response to a regulation, court order or subpoena. We may also share information when we believe it’s necessary to comply with the law. We may also share information to respond to a government request or when we believe disclosure is necessary or appropriate to protect the rights, property or safety of Tel Tec, our customers, or others; to prevent harm or loss; or in connection with an investigation of suspected or actual unlawful activity.
We may also share personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event. You will be notified via e-mail and/or a prominent notice on our applicable website(s) of any change in ownership, as well as any choices you may have regarding your personal information.
HOW WE PROTECT THE INFORMATION WE COLLECT
We use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. Tel Tec cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
We use a variety of information security measures to protect your online transactions with us. The Tel Tec websites use encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our websites such as ordering information, including your name, address and credit card number. Information you provide to us via our in-store kiosk does not traverse the public Internet.
PROTECTING CHILDREN’S PRIVACY
We are committed to protecting children’s privacy on the Internet and we do not knowingly collect personal information from children under the age of 13.
LINKS TO OTHER WEBSITES
SOCIAL MEDIA WIDGETS
TRUSTE PRIVACY SEAL
Indirect End User Phone Contact Information (Personal Identifiable Information)
Tel Tec Inc.
Attn: Customer Care/Privacy
1302 S High School Road, Indianapolis, IN 46241